The Metrolinx Community Charter

Whether we’re building a new LRT line or constructing a new overpass for a GO train, or even working with other transportation providers on an integrated fare system, we consider residents and communities every step of the way.
It’s true – and to back it up, we’re putting it in writing with a Community Charter.

The Metrolinx Community Charter will apply to everything we do – from planning and construction, to operations and customer service. While we plan, build and operate the regional transportation we need to get us moving, we will do it in a way that’s respectful to the communities it touches.

In order to get this Charter right, we need to start with a foundation of themes that we can eventually build into this collection of promises and service standards.

From our initial research, we came up with six themes:

  • Public safety
  • Fiscal responsibility
  • Courtesy and respect
  • Public input
  • Timely information
  • Connecting communities

What do you think? Which ones are most important to you? Did we leave something out? Let us know at before Feb 28. (Editor’s note: the window for participating is now closed; however, we’re not done. We’ll continue to collect feedback on a number of initiatives. Sign up for Metrolinx Engage updates.)

As we progress, we’ll be in touch for more feedback.

We promise.