Metrolinx brings in new cleaning measures as customers return to transit this summer

Starting this week, customers will notice more cleaning crews on GO buses, trains and in stations as the transit agency steps up cleaning and disinfecting throughout the day. Certain GO stations are also moving towards a self-serve model. Here’s what you need to know.

Because safety never stops, Metrolinx is stepping up in-service cleaning efforts across the GO transit network.

The transit agency is rolling out a newly enhanced midday cleaning program that complements the existing thorough daily disinfecting work.

By implementing these and dozens of other key safety measures, Metrolinx has kept GO services running safely since the early days of the COVID-19 pandemic.

How does it work?

Metrolinx is stepping up cleaning of GO trains, buses and stations. In addition to regular daily disinfecting, all surfaces customers commonly touch, such as handles, buttons, railings, armrests and ticket vending machines, will be given extra cleaning throughout the day.

IMG_1579

Antonnette Clarke-Thompson wipes off an arm rest as part of her work to disinfect in-service GO trains (Mike Winterburn photo)

In addition to the disinfecting buses already get when not in service, cleaning crews are disinfecting buses before nearly every new trip starting at the Union Station bus terminal, Hamilton GO Centre, Square One, the Jane & 407 bus terminal, Yorkdale and Oshawa GO.

On top of disinfecting trains already get when not in service, cleaning crews are riding trains throughout the day to make sure things like seat handles, armrests, buttons, washrooms and railings are cleaned regularly.

As well as the regular deep cleaning underway at GO stations, station attendants are often coming out from behind the ticket wicket to step up cleaning of frequently touched surfaces, while also helping customers.

Station staff cleaning surfaces at Union Station

Cleaning efforts are being stepped up at GO Stations, on buses and trains. (Metrolinx photo)

Staffing Changes at GO Stations

Also starting this week, certain GO stations will become fully self-serve. Ticket sales and PRESTO services at Bloor, Exhibition, Downsview Park, Oriole GO stations will now be exclusively available through fare vending machines.

Starting this weekend (June 27), this will also be the case for weekend ticket sales and PRESTO services at Bradford, East Gwillimbury, Aurora and Maple GO stations.

Customers are encouraged to buy their GO train or bus fare before they head out to their station. The easiest way to do that, is either using the newly updated PRESTO app or buying an e-ticket on the GO Transit website.

These changes don’t mean safety or cleanliness will be compromised. All self-serve stations are receiving the same high level of cleaning by mobile station staff.

Safety Never Stops

Though life feels different, what hasn’t changed is Metrolinx’s commitment to customer safety. More than 40 new safety measures have been introduced since the start of year including thoroughly cleaning and disinfecting trains, buses, and stations every day. There are new innovative measures being developed now and will be rolled out this summer.

A cleaning person disinfects a GO bus

Cleaning crews will now be disinfecting GO vehicles while they are in-service, although customers will not be asked to move. (Metrolinx photo)

Metrolinx is also asking customers to help keep everyone safe by following the guidance of public health officials and use a face covering when on transit. For the latest on Metrolinx’s response to COVID-19, click here.

Story by: Scott Money, Metrolinx media relations senior advisor