This week on Between the Lines, Trish Colley, Metrolinx’s vice president of customer service delivery, breaks down the most common concerns from customers to the GO Transit contact centre.
From assistance with e-tickets to keeping up-to-date with schedules, there are countless reasons GO Transit customers need help.
Luckily, the GO Transit contact centre runs seven days a week, ready to lend a hand.
The dedicated team is headed by Trish Colley, Metrolinx’s vice president of customer service delivery. She joins Between the Lines host Matt Llewellyn on this week’s episode to talk about the main reasons customers reach out to her team.
She also gives a look into the new services coming to make commutes easier for customers.
Listen here:

Stay tuned – and thank you! – Between The Lines: A Metrolinx Podcast
- Stay tuned – and thank you!
- Episode 21 – Top 5 reasons customers get in touch with GO Transit customer service
- Episode 20 – #AMAwithAMA – Terrifying near miss video, what are sun kinks and Pride Month begins
- Episode 19 – Walking The Entire Eglinton Crosstown Line
- Episode 18 – #AMAwithAMA – GO & UP service changes, rail safety and your transit questions answered
If you need to get in touch with GO Transit’s customer care team, there are many options available.
Online: https://www.gotransit.com/en/contact-us
Phone:
- 416-869-3200 Toronto (local calling area)
- 1-888-438-6646 toll-free
Contact Centre Hours*
- Monday to Friday: 8 a.m. to 7 p.m.
- Weekends & Holidays: 9 a.m. to 5 p.m.
*The automated self service is always available
Story by James Wattie, Between the Lines podcast producer & editor