This week on Between the Lines, Trish Colley, Metrolinx’s vice president of customer service delivery, breaks down the most common concerns from customers to the GO Transit contact centre.

From assistance with e-tickets to keeping up-to-date with schedules, there are countless reasons GO Transit customers need help. 

Luckily, the GO Transit contact centre runs seven days a week, ready to lend a hand. 

The dedicated team is headed by Trish Colley, Metrolinx’s vice president of customer service delivery. She joins Between the Lines host Matt Llewellyn on this week’s episode to talk about the main reasons customers reach out to her team.  

She also gives a look into the new services coming to make commutes easier for customers. 

Listen here: 

Stay tuned – and thank you! – Between The Lines: A Metrolinx Podcast

Thank you to all of our thousands of listeners who have joined us so far. The Between The Lines team will be taking a short break over the summer, but we will be back. We want to hear from you! What topics should we focus on? What Metrolinx projects do you want to learn more about? What are you liking about the podcast? What would you improve? Send us your thoughts: podcast@metrolinx.com Have a great summer. Stay tuned… Host: Matt Llewellyn (@mattrolinx) Producer/Social: James Wattie (@jameswattie) Learn more at blog.metrolinx.com Credits: Gregory David / Shifting Out / courtesy of http://www.epidemicsound.com — Send in a voice message: https://anchor.fm/metrolinx/message

1. Stay tuned – and thank you! 01:29
2. Episode 21 – Top 5 reasons customers get in touch with GO Transit customer service 20:35
3. Episode 20 – #AMAwithAMA – Terrifying near miss video, what are sun kinks and Pride Month begins 10:54
4. Episode 19 – Walking The Entire Eglinton Crosstown Line 20:18
5. Episode 18 – #AMAwithAMA – GO & UP service changes, rail safety and your transit questions answered 10:58

If you need to get in touch with GO Transit’s customer care team, there are many options available. 

Online:  https://www.gotransit.com/en/contact-us

Phone: 

• 416-869-3200 Toronto (local calling area) 
• 1-888-438-6646 toll-free 

Contact Centre Hours* 

• Monday to Friday: 8 a.m. to 7 p.m. 
• Weekends & Holidays: 9 a.m. to 5 p.m. 

*The automated self service is always available 

Story by James Wattie, Between the Lines podcast producer & editor