Top 3 GO Transit customer complaints addressed in new etiquette campaign

GO Transit wants everyone to have the best possible experience on their commute – that’s why they’re reminding customers of some of the most common GO Train faux pas. Keep reading to find out how to avoid becoming ‘that person.’

A little bit of courtesy can go a long way in making everyone’s day a better one, and their GO Train ride more comfortable.

That’s why GO Transit is launching a new etiquette campaign, reminding everyone to be respectful of their fellow riders.

The transit agency has put together a list of the top three complaints they get from customers, as an example of what not to do on the GO.

1. Bags on seats

Ridership continues to increase on GO Transit as more customers return to the office and attend events around the region.

Whether you’re a transit veteran or newbie, remember to put your bags under your seat or on your lap. This way, seats are available to others – because no one wants to stand all the way from Barrie to Toronto.

2. The Quiet Zone

The Quiet Zone by Audible is located on the upper level of all GO Trains during rush hour.

That means if you’re riding the GO during the week between 6:00 a.m. and 10 a.m. or 3:00 p.m. to 7:00 p.m., please remember:

  • Short and quiet conversations are okay – like you would whisper to the person next to you in a movie theatre or library
  • Keep electronics including cell phones, tablets and laptops muted
  • Ensure your headphone volume is kept low so other people can’t hear it
3. Feet on seats

Nobody wants a pair of dirty sneakers on their couch, right?

The same goes for the GO Train.

GO Transit is asking customers to keep their feet off the seats – even if you’re wearing your fuzziest slippers. This helps keep the seats clean and available to other customers.

So, there you have it: the top three GO Train etiquette fails. Remember to be courteous and respectful when on the GO.

Keep an eye out for more reminders on the GO Transit line specific social media accounts, on digital signs in stations, and via On the GO alerts.

Story by Scott Money, Metrolinx editorial manager and Abby Zinman, Metrolinx editorial co-op student