Signs of our time – Metrolinx pilot looks to guide transit customers better

Learn the science behind wayfinding tools that will get you moving quicker. To help you find your way, Toban Allison first needs your guidance. The lives of our customers are getting more complicated and busier almost every day. There are an endless number of places to be and countless appointments to keep track of. So … Continue reading Signs of our time – Metrolinx pilot looks to guide transit customers better

Metrolinx makes dogs on GO a permanent feature

Five months after launching a pilot project allowing leashed dogs on GO trains and buses with their human commuters, Metrolinx’s board of directors voted Thursday to make it a permanent part of its pet policy. Metrolinx is doing something doggone good. During their Dec. 6 meeting, the Metrolinx board unanimously approved changing its pet policy … Continue reading Metrolinx makes dogs on GO a permanent feature

Training for transit independence in Ontario

Metrolinx participates in Community Access to Transportation program for people with developmental disabilities. On a brisk autumn morning, a very bundled up Carmen Farrugia waits patiently at a bus stop in downtown Hamilton. He’s wearing a bright red jacket and is standing on the sidewalk a few feet back from the curb. As the bus approaches, Farrugia … Continue reading Training for transit independence in Ontario

Ask Metrolinx public forum attracts compliments, concerns and cool tech

Event saw CEO Phil Verster, management team field questions from customers and community members Nima Yasrebi stood in line at a recent Metrolinx town-hall public meeting and fiddled quietly with his smartphone. One by one, as Yasrebi waited for a turn at the microphone to speak to Metrolinx CEO Phil Verster and members of his senior … Continue reading Ask Metrolinx public forum attracts compliments, concerns and cool tech

Metrolinx considers making dogs on GO a permanent feature

Five months after launching pet pilot project allowing leashed dogs on GO trains and buses with their human commuters, doggone it, the results are in. Tess Fleming is the ultimate GO train passenger. She’s petite, well mannered, loves to sit quietly - and she never puts her paws up on the seat. Tess, a two-year-old … Continue reading Metrolinx considers making dogs on GO a permanent feature

Metrolinx working to make customer journeys more accessible

Accessibility public meetings showcase improvements to GO, UP and PRESTO and give opportunity to share feedback When Debbie Gillespie goes online to plan her GO Transit journey, she expects the website to be intuitive and easy to navigate. As someone who uses software to help read her computer screen, it can be a challenge. Through … Continue reading Metrolinx working to make customer journeys more accessible