A GO train makes a run along tracks during an early morning commute.

A little goes a long way: GO customer touched by kind gesture

A simple conversation made a lasting impact on a GO customer with an invisible illness. It was two weeks after the World Health Organization (WHO) declared the COVID-19 pandemic in March 2020 when Beth Pardo started suffering from what would turn into long COVID. “I was an ultramarathoner and it hit my legs really badly,” said Pardo, who was also diagnosed with Myalgic encephalomyelitis/chronic fatigue … Continue reading A little goes a long way: GO customer touched by kind gesture

4 ways Metrolinx is making transit easier for people with vision loss

Metrolinx’s wayfinding team, in charge of signage and other information systems, has put a major focus on ensuring that transit is accessible for everyone. Learn more about the systems they’ve implemented, as told by Metrolinx wayfinding manager Toban Allison. It’s not always easy to navigate transit – especially for people with disabilities. That’s why the wayfinding team at Metrolinx is taking major steps to make … Continue reading 4 ways Metrolinx is making transit easier for people with vision loss

Image shows the front of the building.

See video of new Agincourt GO station building

Metrolinx is making major improvements at Agincourt GO Station. The latest development offers customers that new station building smell, look and feel – with sleek lines, open spaces and modern touches. Take a tour with the latest photos and video. The tour of Agincourt GO’s new station building starts right here. The new building offers increased seating, five new digital displays, a spacious and well-lit … Continue reading See video of new Agincourt GO station building

Enhanced accessibility work starts today at Eglinton GO Station

It’s all about the journey. Construction on accessibility upgrades at Eglinton GO Station is starting. This is a key step in ensuring GO Expansion can bring more frequent two-way, all-day service to the Lakeshore East line and enable better connections and travel opportunities. Metrolinx is moving forward with more frequent, two-way, all-day service on the Lakeshore East line, and a key part of this is … Continue reading Enhanced accessibility work starts today at Eglinton GO Station

Image shows a new ramp leading to the platform.

Port Credit GO sees major advancements for train station accessibility

Port Credit is seeing upgrades to help passengers on their GO journeys – including those just returning to regular transit after more than a year away. Here’s what’s in store for riders. After almost a year of work, major construction to enhance accessibility and safety features has reached the finish line at Port Credit GO station. These new changes, as well as ongoing construction related … Continue reading Port Credit GO sees major advancements for train station accessibility

Image shows a map of southern Ontario.

PRESTO partners with Aecon to help provide access to transit for Urban Indigenous Peoples

Usually when we write about PRESTO, it’s about using the system to take customers further. But this story is about a unique collaboration that’s helping reduce barriers to access to transit. Metrolinx has partnered with well-known Canadian construction company, Aecon Group Inc., to provide PRESTO cards to two Toronto Urban Indigenous organizations. As an organization that operates on the traditional and treaty territory of many … Continue reading PRESTO partners with Aecon to help provide access to transit for Urban Indigenous Peoples

Image shows an online meeting taking place.

How Metrolinx is continuing the conversation around the Ontario Line during a time of social distancing

When you have questions about the Ontario Line, Metrolinx is here to help. While COVID-19 has impacted things, the team behind the subway route is still available. Virtual tools are being expanded to keep the conversation going and provide opportunities to share feedback. In the weeks ahead, virtual open houses and engagements will provide more information about the Ontario Line and give you an opportunity to … Continue reading How Metrolinx is continuing the conversation around the Ontario Line during a time of social distancing

Image shows customers on the platform.

As GO Transit and UP Express customers plan future return after being away during pandemic – How one woman’s trip into Toronto may give assurance to others who haven’t been on a bus or train in many months

It started with a letter in the post, rather than in an in-box. Retired nurse, Barbara Cochrane, wanted to recount her recent first journey using GO Transit. We thought it could encourage not only the transit staff who helped her along that winter day, but also give assurance to customers who are making plans to soon return to regular rides. There’s just something about a … Continue reading As GO Transit and UP Express customers plan future return after being away during pandemic – How one woman’s trip into Toronto may give assurance to others who haven’t been on a bus or train in many months

New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

New PRESTO payment devices make card load times eight times faster and set the stage for more payment options to come You know that old saying, “change is good”. Well, it’s true… at least for PRESTO customers. Over the course of the last year, Metrolinx embarked on an effort to replace the existing PRESTO payment devices on GO Transit, UP Express and the 905 agencies. … Continue reading New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

A passanger stands in the door of a train. (Lorne Bridgman photo)

Now that’s an interesting point of view – Metrolinx launches annual accessibility consultation with seven areas of focus

Metrolinx is reaching out. The transit agency is looking for feedback on services and projects, while looking for input into vital accessibility planning that includes all Ontarians. In your spare bedroom turned home office. While using a kitchen stool as a makeshift office chair. Or while on your cell phone as you make dinner for the kids at the same time as you try to … Continue reading Now that’s an interesting point of view – Metrolinx launches annual accessibility consultation with seven areas of focus