How Metrolinx is continuing the conversation around the Ontario Line during a time of social distancing

When you have questions about the Ontario Line, Metrolinx is here to help. While COVID-19 has impacted things, the team behind the subway route is still available. Virtual tools are being expanded to keep the conversation going and provide opportunities to share feedback. In the weeks ahead, virtual open houses and engagements will provide more information … Continue reading How Metrolinx is continuing the conversation around the Ontario Line during a time of social distancing

As GO Transit and UP Express customers plan future return after being away during pandemic – How one woman’s trip into Toronto may give assurance to others who haven’t been on a bus or train in many months

It started with a letter in the post, rather than in an in-box. Retired nurse, Barbara Cochrane, wanted to recount her recent first journey using GO Transit. We thought it could encourage not only the transit staff who helped her along that winter day, but also give assurance to customers who are making plans to … Continue reading As GO Transit and UP Express customers plan future return after being away during pandemic – How one woman’s trip into Toronto may give assurance to others who haven’t been on a bus or train in many months

New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

New PRESTO payment devices make card load times eight times faster and set the stage for more payment options to come You know that old saying, “change is good”. Well, it’s true… at least for PRESTO customers. Over the course of the last year, Metrolinx embarked on an effort to replace the existing PRESTO payment … Continue reading New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

Now that’s an interesting point of view – Metrolinx launches annual accessibility consultation with seven areas of focus

Metrolinx is reaching out. The transit agency is looking for feedback on services and projects, while looking for input into vital accessibility planning that includes all Ontarians. In your spare bedroom turned home office. While using a kitchen stool as a makeshift office chair. Or while on your cell phone as you make dinner for … Continue reading Now that’s an interesting point of view – Metrolinx launches annual accessibility consultation with seven areas of focus

Burlington GO station set for temporary closure of elevators – Upgrades impact customers who use lifts to access train platforms

Work on the elevators is needed as they reach the end of their lifespan and the work will mean doing without them for the duration of the upgrade. Here’s what customers need to know as this important project takes place, plus some improvements coming to one of Lakeshore West’s busiest stations. Burlington GO train customers … Continue reading Burlington GO station set for temporary closure of elevators – Upgrades impact customers who use lifts to access train platforms

New accessible route between GO and TTC now open at Union Station

An accessible route between GO and TTC is now open at Union Station. The previous accessible route is closed for construction. This way please. Habits are being redrawn for many transit users making their way through busy Union Station lately. The City of Toronto has opened up a new accessible route between GO and TTC … Continue reading New accessible route between GO and TTC now open at Union Station

Signs of our time – New (T)ransit wayfinding identifier hits the streets

A new universal transit symbol is coming to a GO bus stop near you. Deciding on a new icon was no easy task. Over 150 unique symbols were floated, including letters, abstract symbols before landing on the ‘T’. Metrolinx is hoping the new identifier will help stitch the region’s transit systems together. If you take … Continue reading Signs of our time – New (T)ransit wayfinding identifier hits the streets

New way to pay – Full PRESTO payment introduced on TTC Wheel-Trans sedan taxis

There’s an early change for payment options in 2020. Customers who travel via TTC Wheel-Trans contracted sedan taxis are now able to pay their fare using PRESTO. PRESTO is expanding again. It’s now a new fare option for those who use TTC Wheel-Trans contracted sedan taxis. As of Jan. 13, 2020, Wheel-Trans customers are no … Continue reading New way to pay – Full PRESTO payment introduced on TTC Wheel-Trans sedan taxis

Oakville GO station set for temporary closure of elevators – Upgrades impact customers who use lifts to access train platforms

Work on the elevators is needed, but the toiling will mean doing without them for three months. Here’s what customers need to know as this important project takes place. Talk about a lift for a new year. In need of upgrades, the elevators at Oakville GO station will soon be getting a lift. But the … Continue reading Oakville GO station set for temporary closure of elevators – Upgrades impact customers who use lifts to access train platforms

From Ontario Line to digital signs – Scarborough takes center stage with transit conversation during latest Metrolinx town hall

Talk about engagement - the open-mic line to talk with Metrolinx leaders was impressive and the event went half an hour longer than expected, due to feedback. The questions were – like the transit services themselves – in-depth and crossed the map. Metrolinx held another in their continuing series of town hall community meetings in … Continue reading From Ontario Line to digital signs – Scarborough takes center stage with transit conversation during latest Metrolinx town hall