Metrolinx makes dogs on GO a permanent feature

Five months after launching a pilot project allowing leashed dogs on GO trains and buses with their human commuters, Metrolinx’s board of directors voted Thursday to make it a permanent part of its pet policy. Metrolinx is doing something doggone good. During their Dec. 6 meeting, the Metrolinx board unanimously approved changing its pet policy to allow for a maximum of two leashed dogs on … Continue reading Metrolinx makes dogs on GO a permanent feature

Training for transit independence in Ontario

Metrolinx participates in Community Access to Transportation program for people with developmental disabilities. On a brisk autumn morning, a very bundled up Carmen Farrugia waits patiently at a bus stop in downtown Hamilton. He’s wearing a bright red jacket and is standing on the sidewalk a few feet back from the curb. As the bus approaches, Farrugia waits for the vehicle to come to a complete stop … Continue reading Training for transit independence in Ontario

Ask Metrolinx public forum attracts compliments, concerns and cool tech

Event saw CEO Phil Verster, management team field questions from customers and community members Nima Yasrebi stood in line at a recent Metrolinx town-hall public meeting and fiddled quietly with his smartphone. One by one, as Yasrebi waited for a turn at the microphone to speak to Metrolinx CEO Phil Verster and members of his senior management team, others raised important realities. There were those – … Continue reading Ask Metrolinx public forum attracts compliments, concerns and cool tech

Metrolinx considers making dogs on GO a permanent feature

Five months after launching pet pilot project allowing leashed dogs on GO trains and buses with their human commuters, doggone it, the results are in. Tess Fleming is the ultimate GO train passenger. She’s petite, well mannered, loves to sit quietly – and she never puts her paws up on the seat. Tess, a two-year-old miniature Australian Shepherd, has been riding the rails with her … Continue reading Metrolinx considers making dogs on GO a permanent feature

Metrolinx working to make customer journeys more accessible

Accessibility public meetings showcase improvements to GO, UP and PRESTO and give opportunity to share feedback When Debbie Gillespie goes online to plan her GO Transit journey, she expects the website to be intuitive and easy to navigate. As someone who uses software to help read her computer screen, it can be a challenge. Through her work at the CNIB though, she knows firsthand how … Continue reading Metrolinx working to make customer journeys more accessible

A memorable birthday ride on the GO

Fellow GO passengers offer surprise birthday party on board the train during shared commute Ayesha Zubair still can’t remember everything about what happened on her 25th birthday. It began with boarding the GO train accessibility coach in her wheelchair, as always, before a whirlwind of excitement began. “I remember getting on the train and everyone was like ‘Oh my God, Happy Birthday!’ It was loud,” … Continue reading A memorable birthday ride on the GO

Next stop? Bilingualism

French announcements provide GO Transit customers a sense of respect and inclusion It’s the friendly, familiar voice you hear almost every time you hop on the GO train. Only now, it’s different. “Now arriving at Union. Arrivée à Union.” The message being delivered by the automated service announcements is now provided in English and French on all GO trains. “As a division of Metrolinx, GO … Continue reading Next stop? Bilingualism

Service dogs in training supported by GO Transit

Metrolinx policy helps promote accessibility on public transit Carlin is the type of GO Transit rider that gets noticed. As he struts along the platform at Aldershot GO Station, just about every passenger waiting to board the Lakeshore West train seem to sense his swagger. Even though it’s a casual Friday, Carlin still wears a form fitting vest that appears to hug his every curve. … Continue reading Service dogs in training supported by GO Transit

Helping customers hear clearly at GO Transit stations

In a bustling train station during rush hour, while thousands of other passengers hurry through walkways and corridors, it can be hard to hear yourself think, let alone carry out a conversation. For those who use a hearing aid, a loud environment makes speaking with someone else that much more difficult. That’s why efforts have been made to assist people who need help listening to … Continue reading Helping customers hear clearly at GO Transit stations