As Omicron spreads into communities, Metrolinx mitigates temporary labour shortages with a reduced schedule. Here’s the latest impact. Metrolinx, like many other businesses, is experiencing rising levels of staff absenteeism due to the Omicron variant. Absenteeism levels vary by department and by the day, but frontline teams for the transit agency are now averaging 20 … Continue reading Metrolinx adjusts GO Transit schedules due to COVID staff impacts – Allocating resources to provide consistent service across the network
Customer Protection
Stolen Christmas charity gifts taken at Burlington GO leads to an outpouring of holiday spirit – and plenty of warm clothes
Following the break-in of a vehicle at a GO station - where gloves, mittens and hats destined for a front-line Hamilton outreach group were among the items stolen – Metrolinx sent out a call to help replenish the swiped presents. And yes, the response was enough to grow your heart three sizes. There’s no good … Continue reading Stolen Christmas charity gifts taken at Burlington GO leads to an outpouring of holiday spirit – and plenty of warm clothes
Story of transgender Metrolinx supervisor offers lessons on being true to yourself
Kris Lamont has worked with Metrolinx since 2016. As a new year approaches, Lamont – who transitioned during his years with the transit agency – is moving on to another job in another province. Before heading off, he sat down with Anne Marie Aikins, head of Media and Public Relations for Metrolinx, to talk about … Continue reading Story of transgender Metrolinx supervisor offers lessons on being true to yourself
“This man is going to live” – GO Train Customer Service Ambassador rushes to help revive passenger
A man is riding a GO train on what seemed like a normal day. Until he clutched his chest and stumbled past fellow riders before dropping to the floor. What happened next was a matter of life and death, that points to the need - as fellow riders reached out to help - for everyone … Continue reading “This man is going to live” – GO Train Customer Service Ambassador rushes to help revive passenger
Metrolinx pilot study finds no virus on tested transit surfaces and in air samples
Since Metrolinx News recently reported that a pilot study for SARS-CoV-2 virus environmental sampling study was happening on GO Transit vehicles and inside key downtown locations, we thought we’d provide an update on the results - as well as dig a bit deeper into the workings of the COVID-19 probe. It’s an ‘all clear’ from … Continue reading Metrolinx pilot study finds no virus on tested transit surfaces and in air samples
Metrolinx begins air and surface sampling pilot project to detect virus
The transit agency is looking to science to further enhance its more than 40 safety measures introduced to fight back against COVID-19. The latest innovation is a test of surface and air samples at various downtown Toronto transit locations. Let’s focus in on the details. As Metrolinx marks Rail Safety Week, an international campaign to … Continue reading Metrolinx begins air and surface sampling pilot project to detect virus
GO Transit train Customer Service Ambassador crew get designated room to do their work
There have been a great many changes made to GO Transit vehicles over the past year and a half, to make them safe and comfortable. As more and more customers look to return to train and bus travel, they’ll notice GO staff need a bit more elbow room to do their jobs safely. Even the … Continue reading GO Transit train Customer Service Ambassador crew get designated room to do their work
Suicide prevention vital part of Metrolinx rail safety leadership
As Metrolinx, in partnership with Operation Lifesaver Canada, mark Rail Safety Week – a North American initiative to bring awareness to risks around train lines – Anne Marie Aikins wades in with a column on why suicide prevention is always top of mind for those who work in the transit industry. As Metrolinx’s spokesperson, Aikins … Continue reading Suicide prevention vital part of Metrolinx rail safety leadership
Metrolinx looks to stop track tragedies around rail crossings with reminder of dangers
As part of Rail Safety Week, a North American effort to raise awareness of the need to stay safe around rail tracks, Metrolinx is paying special attention to ‘grade crossings’ - the points along a railway where pedestrians or drivers cross the tracks. These are points in the infrastructure where safety risk is heightened. To … Continue reading Metrolinx looks to stop track tragedies around rail crossings with reminder of dangers
Metrolinx’s Customer Protection team looks for public input
Customer Protection officers – long dubbed ‘guardians of the journey’ – are the vanguards of keeping the public safe while on or near transit property. But as they continue to refine and evolve – as society is doing - they’re taking measures to get feedback on how they can improve. That’s where they’re asking for … Continue reading Metrolinx’s Customer Protection team looks for public input