Category: Customer Protection

Two officers walk along a platform.
Customer Protection, Metrolinx News, podcast

Between the Lines podcast – Knowing the signs to help stop human trafficking

Human trafficking is happening all around us and can occur on transit networks. Between the Lines speaks with two members of Metrolinx’s investigations team about how both employees and customers can help potential victims. Metrolinx is supporting the Province’s anti-human trafficking strategy as part of National Human Trafficking Awareness Day. That’s why this week on Between the Lines: A Metrolinx Podcast, host Matt Llewellyn speaks … Continue reading Between the Lines podcast – Knowing the signs to help stop human trafficking

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Customer Protection, GO Transit, Metrolinx News, podcast, Safety

Between the Lines podcast – transforming transit safety & security

Metrolinx’s Director of Customer Protective Services and Chief Constable Rod Jones explains the many changes underway to modernize the transit agency’s special constable program and the development of a new mental health initiative on the front-lines. Transit Safety Division. Transit Security Division. Customer Protective Services. Its name has changed over the years, but whatever it’s called, Customer Protective Services is responsible for keeping the millions … Continue reading Between the Lines podcast – transforming transit safety & security

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Blog, Bus, Community relations, Customer Protection, GO bus, GO Transit, Metrolinx, Metrolinx News, Toronto, TRANSIT

Metrolinx adjusts GO Transit schedules due to COVID staff impacts – Allocating resources to provide consistent service across the network

As Omicron spreads into communities, Metrolinx mitigates temporary labour shortages with a reduced schedule. Here’s the latest impact. Metrolinx, like many other businesses, is experiencing rising levels of staff absenteeism due to the Omicron variant. Absenteeism levels vary by department and by the day, but frontline teams for the transit agency are now averaging 20 to 30 per cent fewer staff each day. This means … Continue reading Metrolinx adjusts GO Transit schedules due to COVID staff impacts – Allocating resources to provide consistent service across the network

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Image shows people carrying bags into the facility.
Blog, Burlington, Community relations, Customer Protection, GO Transit, Metrolinx, Metrolinx News, TRANSIT

Stolen Christmas charity gifts taken at Burlington GO leads to an outpouring of holiday spirit – and plenty of warm clothes

Following the break-in of a vehicle at a GO station – where gloves, mittens and hats destined for a front-line Hamilton outreach group were among the items stolen – Metrolinx sent out a call to help replenish the swiped presents. And yes, the response was enough to grow your heart three sizes. There’s no good time to have your car broken into, and no stolen … Continue reading Stolen Christmas charity gifts taken at Burlington GO leads to an outpouring of holiday spirit – and plenty of warm clothes

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Lamont poses with his former chief.
Blog, Community relations, Customer Protection, GO Transit, Metrolinx, Metrolinx News, Toronto, TRANSIT

Story of transgender Metrolinx supervisor offers lessons on being true to yourself

Kris Lamont has worked with Metrolinx since 2016. As a new year approaches, Lamont – who transitioned during his years with the transit agency – is moving on to another job in another province. Before heading off, he sat down with Anne Marie Aikins, head of Media and Public Relations for Metrolinx, to talk about his journey, hoping it might help others who are struggling … Continue reading Story of transgender Metrolinx supervisor offers lessons on being true to yourself

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GO train Customer Service Ambassador Keri Merrimen is shown inside a train.
Blog, Community relations, Customer Protection, Customer service, GO Transit, Metrolinx, Metrolinx News, Toronto, TRANSIT, Union Station

“This man is going to live” – GO Train Customer Service Ambassador rushes to help revive passenger

A man is riding a GO train on what seemed like a normal day. Until he clutched his chest and stumbled past fellow riders before dropping to the floor. What happened next was a matter of life and death, that points to the need – as fellow riders reached out to help – for everyone to have first aid training. It also involved one GO … Continue reading “This man is going to live” – GO Train Customer Service Ambassador rushes to help revive passenger

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Image shows equipment inside York Concourse.
Blog, Bus, Community benefits, Community relations, Customer Protection, GO Transit, Metrolinx, Metrolinx News, Toronto, TRANSIT, Union Station

Metrolinx pilot study finds no virus on tested transit surfaces and in air samples

Since Metrolinx News recently reported that a pilot study for SARS-CoV-2 virus environmental sampling study was happening on GO Transit vehicles and inside key downtown locations, we thought we’d provide an update on the results – as well as dig a bit deeper into the workings of the COVID-19 probe. It’s an ‘all clear’ from Metrolinx experts conducting a pilot project looking for the virus … Continue reading Metrolinx pilot study finds no virus on tested transit surfaces and in air samples

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Image shows a sample being taken of elevator buttons.
Blog, Community relations, Customer Protection, GO Transit, Metrolinx, Metrolinx News, Rail Safety Week, Safety, Toronto, TRANSIT

Metrolinx begins air and surface sampling pilot project to detect virus

The transit agency is looking to science to further enhance its more than 40 safety measures introduced to fight back against COVID-19. The latest innovation is a test of surface and air samples at various downtown Toronto transit locations. Let’s focus in on the details. As Metrolinx marks Rail Safety Week, an international campaign to bring awareness and caution around railways, some dangers loom large … Continue reading Metrolinx begins air and surface sampling pilot project to detect virus

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Image shows plexiglass barrier
Blog, Customer Protection, Customer service, GO Transit, locomotives, Metrolinx, Metrolinx News, TRANSIT

GO Transit train Customer Service Ambassador crew get designated room to do their work

There have been a great many changes made to GO Transit vehicles over the past year and a half, to make them safe and comfortable. As more and more customers look to return to train and bus travel, they’ll notice GO staff need a bit more elbow room to do their jobs safely. Even the area around Customer Service Ambassadors – those crew stationed in … Continue reading GO Transit train Customer Service Ambassador crew get designated room to do their work

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A train heads toward Union Station
Blog, Community relations, Customer Protection, GO Transit, locomotives, Metrolinx, Metrolinx News, Toronto, TRANSIT, Transit Safety

Suicide prevention vital part of Metrolinx rail safety leadership

As Metrolinx, in partnership with Operation Lifesaver Canada, mark Rail Safety Week – a North American initiative to bring awareness to risks around train lines – Anne Marie Aikins wades in with a column on why suicide prevention is always top of mind for those who work in the transit industry. As Metrolinx’s spokesperson, Aikins sees the toll left behind by those who die on … Continue reading Suicide prevention vital part of Metrolinx rail safety leadership

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