Category: Customer service

A GO train makes a run along tracks during an early morning commute.
Accessibility, Customer service, GO Transit

A little goes a long way: GO customer touched by kind gesture

A simple conversation made a lasting impact on a GO customer with an invisible illness. It was two weeks after the World Health Organization (WHO) declared the COVID-19 pandemic in March 2020 when Beth Pardo started suffering from what would turn into long COVID. “I was an ultramarathoner and it hit my legs really badly,” said Pardo, who was also diagnosed with Myalgic encephalomyelitis/chronic fatigue … Continue reading A little goes a long way: GO customer touched by kind gesture

metrolinx
Customer service, GO Transit, Ridership

Top 3 GO Transit customer complaints addressed in new etiquette campaign

GO Transit wants everyone to have the best possible experience on their commute – that’s why they’re reminding customers of some of the most common GO Train faux pas. Keep reading to find out how to avoid becoming ‘that person.’ A little bit of courtesy can go a long way in making everyone’s day a better one, and their GO Train ride more comfortable. That’s … Continue reading Top 3 GO Transit customer complaints addressed in new etiquette campaign

metrolinx
Customer service, GO bus, GO Transit, Metrolinx, Metrolinx News

GO Transit trip info on the GO – New and improved customer alerts now available

Upgrades to the On the GO system are here, bringing more customization and timeliness to GO customers. Scroll down to learn more about the features, new additions and how you can sign up. Everyone likes to have options. Now, GO Transit customers have more choices when it comes to the alerts they get about their regular transit trips. Improvements rolled out today (June 10) include … Continue reading GO Transit trip info on the GO – New and improved customer alerts now available

abbyzinman
Customer service, Metrolinx, podcast

Podcast – Top 5 reasons customers get in touch with GO Transit customer service

This week on Between the Lines, Trish Colley, Metrolinx’s vice president of customer service delivery, breaks down the most common concerns from customers to the GO Transit contact centre. From assistance with e-tickets to keeping up-to-date with schedules, there are countless reasons GO Transit customers need help.  Luckily, the GO Transit contact centre runs seven days a week, ready to lend a hand.  The dedicated … Continue reading Podcast – Top 5 reasons customers get in touch with GO Transit customer service

abbyzinman
Bus, Customer service, GO Transit

Saluting employees on Transit Operator and Worker Appreciation Day

As the world dealt with the COVID-19 pandemic over the last two years, getting people where they need to be – whether it’s an essential worker, someone heading to medical appointments, or those acting as caregivers – has never been more important. This week (Mar. 18), Metrolinx joins other transit agencies across the country to celebrate Transit Operator and Worker Appreciation Day, honouring the hard … Continue reading Saluting employees on Transit Operator and Worker Appreciation Day

metrolinx
Image shows Keri offloading a ramp.
Blog, Customer service, GO Transit, Metrolinx News, TRANSIT

GO Transit customers to Anne Marie Aikins – ‘We’re getting ready to ride again’

As many GO Transit and UP Express riders return, or prepare to come back to riding trains and buses, Anne Marie Aikins, Metrolinx’s head of Media and Public Relations, recently reached out on social media to ask how passengers are feeling. They responded – in substantial numbers. Here’s what they had to say to her. There’s a proverb that says, absence makes the heart grow … Continue reading GO Transit customers to Anne Marie Aikins – ‘We’re getting ready to ride again’

metrolinx
COVID-19, Customer service, GO Transit, Metrolinx News

GO Transit VAXX bus fleet expanding to help tackle Omicron spread in Ontario

Metrolinx has partnered with the Government of Ontario on a fleet of mobile COVID vaccine clinics to get more needles into arms at a critical time in the pandemic. Find more about the GO-VAXX program and how to book an appointment below. Metrolinx is adding reinforcements to its fleet of mobile vaccine buses to help push back against the spread of COVID-19. The popular mobile … Continue reading GO Transit VAXX bus fleet expanding to help tackle Omicron spread in Ontario

metrolinx
Image shows a man beside the vending machine.
Customer service, GO Transit, Metrolinx News, Toronto, Union Station

Metrolinx teams up with Shoppers Drug Mart to bring everyday essentials to GO stations

GO Transit customers are seeing a new amenity at some stations – Shoppers Drug Mart vending machines. Scroll down to find out more.  A new partnership between Metrolinx and Shoppers Drug Mart is seeing essentials available for purchase at select GO stations.  GO customers are able to purchase everything from allergy relief products to lip balm in Shoppers Drug Mart vending machines located inside a … Continue reading Metrolinx teams up with Shoppers Drug Mart to bring everyday essentials to GO stations

metrolinx
A new signal bridge is installed over the tracks
Blog, Community relations, Customer service, GO Transit, Hurontario LRT, Lakeshore West, Light Rail Transit, Metrolinx, Metrolinx News, Rapid Transit, TRANSIT

Some Lakeshore West GO train trips affected by Hurontario LRT construction

Hurontario LRT construction continues to move forward in Mississauga at Port Credit GO Station. The work will affect some Lakeshore West GO train service this month. Metrolinx News has the latest information GO customers. Lakeshore West GO train customers will need to check their schedules this month as construction on the Hurontario light rail transit (LRT) project will affect some trains trips in January. Let’s … Continue reading Some Lakeshore West GO train trips affected by Hurontario LRT construction

metrolinx
Community relations, Customer service, Eglinton Crosstown, Hamilton LRT, Hurontario LRT, Light Rail Transit, Metrolinx, Metrolinx News, Rapid Transit, Toronto, TRANSIT, TTC

What is LRT? Light rail transit explained

Metrolinx News is going back to the basics on light rail transit. Is it a streetcar? Is it a subway? This is LRT, explained. Metrolinx News constantly offers up transit project updates through photos, videos, and graphics. This content is our bread and butter. So we may take some background for granted. There have been countless stories on the light rail transit (LRT) projects happening … Continue reading What is LRT? Light rail transit explained

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