Category: Customer service

Bus, Customer service, GO Transit

Saluting employees on Transit Operator and Worker Appreciation Day

As the world dealt with the COVID-19 pandemic over the last two years, getting people where they need to be – whether it’s an essential worker, someone heading to medical appointments, or those acting as caregivers – has never been more important. This week (Mar. 18), Metrolinx joins other transit agencies across the country to celebrate Transit Operator and Worker Appreciation Day, honouring the hard … Continue reading Saluting employees on Transit Operator and Worker Appreciation Day

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Image shows Keri offloading a ramp.
Blog, Customer service, GO Transit, Metrolinx News, TRANSIT

GO Transit customers to Anne Marie Aikins – ‘We’re getting ready to ride again’

As many GO Transit and UP Express riders return, or prepare to come back to riding trains and buses, Anne Marie Aikins, Metrolinx’s head of Media and Public Relations, recently reached out on social media to ask how passengers are feeling. They responded – in substantial numbers. Here’s what they had to say to her. There’s a proverb that says, absence makes the heart grow … Continue reading GO Transit customers to Anne Marie Aikins – ‘We’re getting ready to ride again’

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COVID-19, Customer service, GO Transit, Metrolinx News

GO Transit VAXX bus fleet expanding to help tackle Omicron spread in Ontario

Metrolinx has partnered with the Government of Ontario on a fleet of mobile COVID vaccine clinics to get more needles into arms at a critical time in the pandemic. Find more about the GO-VAXX program and how to book an appointment below. Metrolinx is adding reinforcements to its fleet of mobile vaccine buses to help push back against the spread of COVID-19. The popular mobile … Continue reading GO Transit VAXX bus fleet expanding to help tackle Omicron spread in Ontario

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Image shows a man beside the vending machine.
Customer service, GO Transit, Metrolinx News, Toronto, Union Station

Metrolinx teams up with Shoppers Drug Mart to bring everyday essentials to GO stations

GO Transit customers are seeing a new amenity at some stations – Shoppers Drug Mart vending machines. Scroll down to find out more.  A new partnership between Metrolinx and Shoppers Drug Mart is seeing essentials available for purchase at select GO stations.  GO customers are able to purchase everything from allergy relief products to lip balm in Shoppers Drug Mart vending machines located inside a … Continue reading Metrolinx teams up with Shoppers Drug Mart to bring everyday essentials to GO stations

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A new signal bridge is installed over the tracks
Blog, Community relations, Customer service, GO Transit, Hurontario LRT, Lakeshore West, Light Rail Transit, Metrolinx, Metrolinx News, Rapid Transit, TRANSIT

Some Lakeshore West GO train trips affected by Hurontario LRT construction

Hurontario LRT construction continues to move forward in Mississauga at Port Credit GO Station. The work will affect some Lakeshore West GO train service this month. Metrolinx News has the latest information GO customers. Lakeshore West GO train customers will need to check their schedules this month as construction on the Hurontario light rail transit (LRT) project will affect some trains trips in January. Let’s … Continue reading Some Lakeshore West GO train trips affected by Hurontario LRT construction

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Community relations, Customer service, Eglinton Crosstown, Hamilton LRT, Hurontario LRT, Light Rail Transit, Metrolinx, Metrolinx News, Rapid Transit, Toronto, TRANSIT, TTC

What is LRT? Light rail transit explained

Metrolinx News is going back to the basics on light rail transit. Is it a streetcar? Is it a subway? This is LRT, explained. Metrolinx News constantly offers up transit project updates through photos, videos, and graphics. This content is our bread and butter. So we may take some background for granted. There have been countless stories on the light rail transit (LRT) projects happening … Continue reading What is LRT? Light rail transit explained

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An electric guitar is shown.
Blog, Community benefits, Customer service, GO Transit, Metrolinx, Metrolinx News, Toronto, TRANSIT

Anne Marie Aikins takes a tour through Metrolinx’s lost and found department – and discovers hints of 2021

Metrolinx’s Lost and Found department is always a window into private lives and changing priorities – so Anne Marie Aikins, Head of Media and Public Relations, recently took a tour through the room full of curious, unique and tragic stories as told through customers’ lost belongings to see how life has changed – or stayed the same – during 2021. It was supposed to be … Continue reading Anne Marie Aikins takes a tour through Metrolinx’s lost and found department – and discovers hints of 2021

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A customer buys a GO Transit ticket from an agent in this shot from 1971.
Blog, Bus, Community relations, Customer service, GO bus, GO Transit, history, locomotives, Metrolinx, Metrolinx News, Ridership, Stations, Toronto, TRANSIT, Union Station, Whitby

Photos from 1971 remind what GO Transit was like decades ago

It’s been awhile since we brought you images of the past – a reoccurring feature we call ‘HistoricGO’. But coming across these pictures, we thought it was a good chance to peek back 50 years ago for Ontario. Was that your father’s VW bug in the parking lot? Just in the nick of time. Before the calendar clicks over to 2022, Metrolinx News recently came … Continue reading Photos from 1971 remind what GO Transit was like decades ago

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Romina stands next to a GO Transit Safety officer and his K9 partner at the UP Express terminal at Union Station.
Bus, Customer service, GO bus, GO Transit, Metrolinx, Metrolinx News, News, People, PRESTO, Toronto, Union Station, UP Express, video

Heart-warming & mic-dropping: top Metrolinx tweets of 2021

As we say goodbye to 2021, let’s take a look at some of the most memorable moments on Twitter this year from Metrolinx, GO Transit, UP Express and more. To kick us off, what better than with a musical, holiday-themed gift from one of UP Express’ train operators, Jason Simmons: In May, Metrolinx shared one of the most heart-warming stories of 2021 as the transit … Continue reading Heart-warming & mic-dropping: top Metrolinx tweets of 2021

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Image shows the bus loop.
Blog, Bramalea, Community benefits, Community relations, Customer service, GO bus, Metrolinx, Metrolinx News, Toronto, TRANSIT

Bramalea GO Transit bus loop on the move again before finding the home it deserves

For a place where buses come to a stop, the boarding loop at Bramalea Station sure does a lot of moving around. Here is how shifting the place where passengers get on and off their GO and Brampton Transit buses is actually designed to save time in construction and help riders down the road. It’s also a bit of interesting project planning. There are many … Continue reading Bramalea GO Transit bus loop on the move again before finding the home it deserves

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