Podcast – Top 5 reasons customers get in touch with GO Transit customer service

This week on Between the Lines, Trish Colley, Metrolinx’s vice president of customer service delivery, breaks down the most common concerns from customers to the GO Transit contact centre. From assistance with e-tickets to keeping up-to-date with schedules, there are countless reasons GO Transit customers need help.  Luckily, the GO Transit contact centre runs seven days a week, ready to lend a hand.  The dedicated … Continue reading Podcast – Top 5 reasons customers get in touch with GO Transit customer service

Podcast – Terrifying near-miss video. And, what are sun kinks?

This week, Between the Lines host Matt Llewellyn and guest host James Wattie delve into that heart-stopping near miss video, explain ‘sun kinks’ and talk about how Metrolinx is celebrating Pride month. It is the video that has been viewed around the world. Earlier this week, Metrolinx released a video showing how close three young people came to injury or death while trespassing on a … Continue reading Podcast – Terrifying near-miss video. And, what are sun kinks?

Podcast – Experiences (and empanadas) along the Eglinton Crosstown LRT route

Take a stroll from Kennedy to Mount Dennis this week on Between the Lines: A Metrolinx Podcast. Contributor Jason Paris walks us through his four-part journey along the Eglinton Crosstown LRT route and what he saw (and ate) along the way. Did you read the story last week about Jason Paris’ trek along Eglinton Avenue in Toronto as progress continues on the Eglinton Crosstown LRT … Continue reading Podcast – Experiences (and empanadas) along the Eglinton Crosstown LRT route

Customers walk along platforms, which feature bumpy yellow lines.

Podcast – The most frequently asked transit question, answered

Listeners of Between the Lines have asked for weeks about when more service is coming to GO Transit and UP Express. This week on the podcast, Metrolinx chief spokesperson Anne Marie Aikins digs into the major service increases and more. As the weather warms up, customers are returning to the GO Transit network and UP Express. Metrolinx recently announced its latest round of service changes … Continue reading Podcast – The most frequently asked transit question, answered

Podcast – After five decades in rail industry, Rob Fuller talks shop one last time

This week on Between the Lines: A Metrolinx Podcast, director of rail operations Rob Fuller takes listeners into GO Transit’s Willowbrook Rail Maintenance Facility and talks about the changes he’s seen in the rail industry in the last 50 years and where GO service is heading in the future. ‘Can’t don’t live here.’ Those words hang above the desk of Metrolinx director of rail operations, … Continue reading Podcast – After five decades in rail industry, Rob Fuller talks shop one last time

Podcast – Who is Train Guy, can TBMs be reused and more

This week on the Metrolinx podcast, Metrolinx chief spokesperson Anne Marie Aikins answers your transit-related questions including when further service increases are coming to GO Transit. Take a listen. There’s a TikTok celebrity in Toronto this week. Francois Bourgeois (also known as Train Guy) has brought his love of everything on the rails to his 2.5 million followers. On this week’s Ask Me Anything podcast, … Continue reading Podcast – Who is Train Guy, can TBMs be reused and more

Podcast – everything you’ve wanted to know about tunnel boring machines

They are the massive machines that will help build new subways in the GTHA. This week, Between the Lines: A Metrolinx Podcast digs into tunnel boring machines and how they work. Listen to the full episode below. This week, the Metrolinx podcast team is going deep on the mechanical marvels that are tunnel boring machines (TBM). Want to learn more about the podcast? Check out … Continue reading Podcast – everything you’ve wanted to know about tunnel boring machines

Podcast – Metrolinx CEO talks inflationary pressures in the transit world

The cost of everything from fuel to materials has gone up recently. How has that affected Metrolinx projects and operations? Metrolinx President and CEO Phil Verster gives his view on that in the latest episode of Between the Lines: A Metrolinx Podcast. If you’ve bought gas or groceries recently, you’ve experienced a rise in prices. In February of 2022, drivers paid 32 per cent more … Continue reading Podcast – Metrolinx CEO talks inflationary pressures in the transit world

Welcome back – Metrolinx podcast returns as more customers to get on board transit

On this week’s #AMAwithAMA, Metrolinx chief spokesperson Anne Marie Aikins answers your questions about service changes, wayfinding at Union Station, and a new tool in GO Special Constables’ tool belt. After a brief break, Between the Lines: A Metrolinx Podcast is back. Each week, host Matt Llewellyn will continue to bring listeners thoughtful conversations about Metrolinx services (GO, UP Express, and PRESTO), and other transit-related … Continue reading Welcome back – Metrolinx podcast returns as more customers to get on board transit