Top 3 GO Transit customer complaints addressed in new etiquette campaign

GO Transit wants everyone to have the best possible experience on their commute – that’s why they’re reminding customers of some of the most common GO Train faux pas. Keep reading to find out how to avoid becoming ‘that person.’ A little bit of courtesy can go a long way in making everyone’s day a better one, and their GO Train ride more comfortable. That’s … Continue reading Top 3 GO Transit customer complaints addressed in new etiquette campaign

The journey back to GO Transit – We climb aboard the train as more and more riders are returning

With the gradual easing of COVID-19 restrictions, more people are putting on non-sweatpants, getting on GO trains and buses, and going to the office, as well as countless other journeys. So, Metrolinx News senior writer, Mike Winterburn, recently joined the Monday commute, with scores of other travellers, to chronicle what a return to normalcy looks like. The GO Transit parking lot offers the first clue … Continue reading The journey back to GO Transit – We climb aboard the train as more and more riders are returning

A customer buys a GO Transit ticket from an agent in this shot from 1971.

Photos from 1971 remind what GO Transit was like decades ago

It’s been awhile since we brought you images of the past – a reoccurring feature we call ‘HistoricGO’. But coming across these pictures, we thought it was a good chance to peek back 50 years ago for Ontario. Was that your father’s VW bug in the parking lot? Just in the nick of time. Before the calendar clicks over to 2022, Metrolinx News recently came … Continue reading Photos from 1971 remind what GO Transit was like decades ago

Image shows a GO train

Metrolinx mandatory staff vaccinations and how they impact GO service

The world over, individuals and companies and governments are dealing with COVID vaccinations. Metrolinx, which recently brought in a policy that all staff would be fully vaccinated, is no different. But the loss of some staff, as the rules are fully enforced, means changes to some GO Transit service. Here’s an update on the numbers, as well as the short-term impact on some routes. In … Continue reading Metrolinx mandatory staff vaccinations and how they impact GO service

Image shows bikes aboard the train

Riders flock to first Niagara weekend GO trains

The return of Niagara weekend GO service is being hailed as another example of Ontario recovering from the pandemic – and travelling for fun again. Here’s how well that first weekend went, as customers now plan for weekends to come. Word travels fast. Especially if it’s the reintroduction of weekend GO Transit rail service to Niagara Falls. The return of the service proved to be … Continue reading Riders flock to first Niagara weekend GO trains

Image shows a map of southern Ontario.

PRESTO partners with Aecon to help provide access to transit for Urban Indigenous Peoples

Usually when we write about PRESTO, it’s about using the system to take customers further. But this story is about a unique collaboration that’s helping reduce barriers to access to transit. Metrolinx has partnered with well-known Canadian construction company, Aecon Group Inc., to provide PRESTO cards to two Toronto Urban Indigenous organizations. As an organization that operates on the traditional and treaty territory of many … Continue reading PRESTO partners with Aecon to help provide access to transit for Urban Indigenous Peoples

An image of Romina.

Metrolinx staff make a young woman’s final wish to operate a train come true

Transit vehicles, especially big commuter trains, can inspire imagination and even a bit of awe. But for some, they become the thing of dreams and wishes. In her latest column, Anne Marie Aikins, Metrolinx’s well known head of media relations, writes about a young woman who had one wish, set against the most difficult of times. If given the opportunity to ask for anything – … Continue reading Metrolinx staff make a young woman’s final wish to operate a train come true

Richmond Hill line sees GO Transit’s first ever four-car trains

Metrolinx continues to try out innovative solutions to make better use of resources while ridership is low during the pandemic. Here, we count down the switch. History is being made on the Richmond Hill line, more than 40-years after it opened to customers. Starting May 3, Metrolinx will begin gradually phasing in four car trains along the Richmond Hill line. All trains on the Richmond … Continue reading Richmond Hill line sees GO Transit’s first ever four-car trains

Spring bus schedule changes coming soon for GO Transit customers

Metrolinx is adjusting some bus schedules to make better use of resources in response to changing customer demand.Read on to find out what routes are being modified. Due to popular demand, some off-peak Route 16 GO bus service will be returning next month. The addition of this off-peak bus service means there is now all-day all-week service between Toronto and Hamilton without the need to … Continue reading Spring bus schedule changes coming soon for GO Transit customers

Image shows thank you notes sent to Anne Marie from the children.

The promise – How virtual tour of Union Station by youngest transit fans became a lesson in tough realities but also assurance things will get better

It’s been tough to be an adult, adjusting life and movements around a pandemic. But imagine, as a child, recent adjustments aren’t really changes at all – they’re just realities of life. Anne Marie Aikins, Metrolinx’s well-known head of media relations, was reminded as she recently led a group of kindergarten students through a virtual tour of Toronto’s Union Station, that their fortitude can still … Continue reading The promise – How virtual tour of Union Station by youngest transit fans became a lesson in tough realities but also assurance things will get better