Customer Protection officers – long dubbed ‘guardians of the journey’ – are the vanguards of keeping the public safe while on or near transit property. But as they continue to refine and evolve – as society is doing – they’re taking measures to get feedback on how they can improve. That’s where they’re asking for help – and a bit of advice – from customers … Continue reading Metrolinx’s Customer Protection team looks for public input
The transit agency is launching a community survey to explore what ‘guardianship’ means as safety continues to be a priority for every passenger, community member and transit staff member. Here’s how to take part and be heard. (Editor’s note on June 17, 2021- Feedback from this community survey will be addressed and discussed during a June 30 virtual townhall, from 6:30 p.m. to 7:30 p.m.. … Continue reading Metrolinx looks for input on transit security and Transit Safety interactions with the community
The temperature outside is rising and so are the number of incidents involving trespassers, particularly with people using a railway overpass as a diving platform into the Credit River in Mississauga. “Emergency. Emergency. Emergency.” Holding their collective breath, the crew of a Lakeshore West GO train recently slammed on their brakes and made an urgent call over their radio. Just moments earlier, while travelling at more … Continue reading Train time is anytime as Metrolinx reminds Credit River thrill seekers to stay off tracks for their own safety
The incident highlights why Metrolinx encourages customers to programme the 24-hours a day Transit Safety Dispatch number into cell phones: 1-877-297-0642. A 25-year-old man was arrested and is now facing criminal charges, after exposing himself to a customer onboard a GO train. It happened on a Lakeshore East train heading east bound toward Oshawa at around 9:00 p.m. Saturday evening. Staff sergeant Sue Milos says … Continue reading Transit Safety officers make quick arrest after indecent exposure incident
Many GO Transit and UP Express customers may not have known the name of the top officer keeping them safe over the past eight years. But as Metrolinx director of security Bill Grodzinski retires, after transforming the transit safety division into a modern ‘guardians of the journey’ team, we look back on how his work helped a lot of people get safely home each night. … Continue reading Metrolinx sees retirement of GO Transit Safety boss – Chief Bill Grodzinski leaves post after overseeing sizable changes in transit security
On Sunday (Nov. 22), Toronto’s new bus hub was the scene of a mock disaster in preparation for opening day (Dec. 5). Inside a totally new environment, with two floors to navigate, Metrolinx teams – operations and control, transit safety and security, customer communications and media staff, along with all the senior management team – tested the organization’s emergency plan and staff’s ability to manage … Continue reading Tested – Emergency exercise sees new Union Station Bus Station put through paces (see the images)
Metrolinx’s front line officers have a new way to tackle issues across the vast system that serves GO Transit and UP Express. It’s a unique team, and we’re taking you on an early morning patrol down some of the hidden corners they patrol in hopes of saving someone’s life and limb. Or just making sure you wear your face covering correctly while on GO Transit. … Continue reading On patrol with Transit Safety’s new Special Response Unit
Customers will soon begin seeing Special Constable Tyler Long and his K9 partner Dougie, around the GO Transit and UP Express networks. But let’s go out on patrol with them right now. Sergeant Cam Cooper went to see a man about a dog. It wasn’t, Dougie – but when he laid eyes on this friendly, energetic German Sheppard, he knew there was something special about … Continue reading Meet Tyler and Dougie – Metrolinx’s newest Transit Safety dynamic K9 duo
The nation marks a solemn weekend of tribute and remembrance, as bike riders across Canada set out to honour fallen police and peace officers. Here’s how Metrolinx’s Transit Safety officers are – amid changes due to COVID-19 – doing their part today. Every day, Metrolinx Transit Safety officers lace up boots and step out to serve the public and protect the peace across a vast … Continue reading Moving ahead to honour the fallen – Metrolinx Transit Safety officers hit the road today for Canadian Police Memorial Ride to Remember
“Disgusting” behavior says GO Transit Chief Special Constable. A 24-year-old woman is facing criminal charges, after she spit in the face of a GO Transit special constable. The incident happened on the night of May 22, at Union Station. Transit Safety officers were called to the platforms to deal with a disruptive passenger. When the special constables arrived, they determined a female passenger was causing a … Continue reading Charges laid after spitting incident involving GO Transit Safety officer
