GO Train passing along the lakeshore in the sunset

Burlington GO station set for temporary closure of elevators – Upgrades impact customers who use lifts to access train platforms

Work on the elevators is needed as they reach the end of their lifespan and the work will mean doing without them for the duration of the upgrade. Here’s what customers need to know as this important project takes place, plus some improvements coming to one of Lakeshore West’s busiest stations. Burlington GO train customers are getting a much needed lift this fall. That’s because … Continue reading Burlington GO station set for temporary closure of elevators – Upgrades impact customers who use lifts to access train platforms

GO Train passing along the lakeshore in the sunset

Safety and accessibility improvements coming to Port Credit GO station

From upgraded elevator connections to a new accessibility ramp, Metrolinx is enhancing the safety features at Port Credit GO. Here’s what you need know about the improvements coming to this popular Lakeshore West station. One of GO’s most popular Lakeshore West stations is getting a major facelift. Starting today (August 4), Metrolinx will begin work at Port Credit GO station that will enhance the accessibility and … Continue reading Safety and accessibility improvements coming to Port Credit GO station

Metrolinx working to make customer journeys more accessible

Accessibility public meetings showcase improvements to GO, UP and PRESTO and give opportunity to share feedback When Debbie Gillespie goes online to plan her GO Transit journey, she expects the website to be intuitive and easy to navigate. As someone who uses software to help read her computer screen, it can be a challenge. Through her work at the CNIB though, she knows firsthand how … Continue reading Metrolinx working to make customer journeys more accessible

A memorable birthday ride on the GO

Fellow GO passengers offer surprise birthday party on board the train during shared commute Ayesha Zubair still can’t remember everything about what happened on her 25th birthday. It began with boarding the GO train accessibility coach in her wheelchair, as always, before a whirlwind of excitement began. “I remember getting on the train and everyone was like ‘Oh my God, Happy Birthday!’ It was loud,” … Continue reading A memorable birthday ride on the GO

Service dogs in training supported by GO Transit

Metrolinx policy helps promote accessibility on public transit Carlin is the type of GO Transit rider that gets noticed. As he struts along the platform at Aldershot GO Station, just about every passenger waiting to board the Lakeshore West train seem to sense his swagger. Even though it’s a casual Friday, Carlin still wears a form fitting vest that appears to hug his every curve. … Continue reading Service dogs in training supported by GO Transit

Helping customers hear clearly at GO Transit stations

In a bustling train station during rush hour, while thousands of other passengers hurry through walkways and corridors, it can be hard to hear yourself think, let alone carry out a conversation. For those who use a hearing aid, a loud environment makes speaking with someone else that much more difficult. That’s why efforts have been made to assist people who need help listening to … Continue reading Helping customers hear clearly at GO Transit stations