Tag: Anne Marie Aikins

Image shows Keri offloading a ramp.
Blog, Customer service, GO Transit, Metrolinx News, TRANSIT

GO Transit customers to Anne Marie Aikins – ‘We’re getting ready to ride again’

As many GO Transit and UP Express riders return, or prepare to come back to riding trains and buses, Anne Marie Aikins, Metrolinx’s head of Media and Public Relations, recently reached out on social media to ask how passengers are feeling. They responded – in substantial numbers. Here’s what they had to say to her. There’s a proverb that says, absence makes the heart grow … Continue reading GO Transit customers to Anne Marie Aikins – ‘We’re getting ready to ride again’

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Image shows an LRV inside the tunnel.
Blog, Metrolinx News, podcast

Between the Lines podcast – how a Metrolinx employee saved a life, virtually

Metrolinx chief spokesperson Anne Marie Aikins takes people’s questions on her Between the Lines’ weekly #AMAwithAMA podcast segment. This week, Aikins talks about a harrowing but life-saving experience by one Metrolinx employee, and much more. Listen to the full episode below. Every Tuesday, Metrolinx’s Chief Spokesperson, Anne Marie Aikins, answers questions about Metrolinx, GO Transit, UP Express, PRESTO, and anything else people want to know … Continue reading Between the Lines podcast – how a Metrolinx employee saved a life, virtually

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Blog, COVID-19, GO Transit, Metrolinx News, TRANSIT, UP Express

Getting back to GO Transit and UP Express? Here’s what you need to know about COVID safety measures

Many people who were regular GO riders before the pandemic may soon be making their first trip on public transit in two years. Over that time, GO continued to operate, moving residents across the region with more than 50 safety actions. In fact, no outbreaks occurred on GO Transit or UP Express. For those considering a first ride of 2022 – whether it`s to see … Continue reading Getting back to GO Transit and UP Express? Here’s what you need to know about COVID safety measures

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GO Transit, Metrolinx News, podcast, PRESTO, UP Express

Metrolinx launches first podcast – Between the Lines

Audio storytelling features more intimate, detailed transit conversations, which is why Metrolinx is launching a podcast today. This first outing takes an in-depth look at GO Transit service changes, though future podcasts will explore every corner of Metrolinx’s world. Here, Anne Marie Aikins, the transit agency’s head of media and public relations, wades in on why hearing the voices of transit experts and connecting with … Continue reading Metrolinx launches first podcast – Between the Lines

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An electric guitar is shown.
Blog, Community benefits, Customer service, GO Transit, Metrolinx, Metrolinx News, Toronto, TRANSIT

Anne Marie Aikins takes a tour through Metrolinx’s lost and found department – and discovers hints of 2021

Metrolinx’s Lost and Found department is always a window into private lives and changing priorities – so Anne Marie Aikins, Head of Media and Public Relations, recently took a tour through the room full of curious, unique and tragic stories as told through customers’ lost belongings to see how life has changed – or stayed the same – during 2021. It was supposed to be … Continue reading Anne Marie Aikins takes a tour through Metrolinx’s lost and found department – and discovers hints of 2021

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Image shows a GO train
Blog, Community relations, GO Transit, Metrolinx, Metrolinx News, Ridership, Safety, Toronto, TRANSIT

Metrolinx mandatory staff vaccinations and how they impact GO service

The world over, individuals and companies and governments are dealing with COVID vaccinations. Metrolinx, which recently brought in a policy that all staff would be fully vaccinated, is no different. But the loss of some staff, as the rules are fully enforced, means changes to some GO Transit service. Here’s an update on the numbers, as well as the short-term impact on some routes. In … Continue reading Metrolinx mandatory staff vaccinations and how they impact GO service

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A man stands on a platform.
Blog, Community benefits, Community relations, Customer service, GO Transit, Metrolinx, Metrolinx News, TRANSIT

Anne Marie Aikins on why vaccination is a key part of Metrolinx six point safety checklist for returning customers

As more and more customers return to using GO Transit and UP Express, Metrolinx’s head of media relations and public affairs, Anne Marie Aikins, answers a major question for those riders. Go ahead and challenge me with this question: ‘Is it safe to return to public transit?’ It will be no surprise if I said ‘yes’. But I’m going to back up the assertion, and … Continue reading Anne Marie Aikins on why vaccination is a key part of Metrolinx six point safety checklist for returning customers

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A dog wears a GO bandana.
Blog, Community relations, Customer service, GO Transit, Metrolinx, Metrolinx News, Progress, Toronto, TRANSIT, Union Station

Year full of tragedy saw triumphs play out on social media as we begin to recover from COVID-19

In her latest column, Metrolinx head of media and public relations, Anne Marie Aikins, looks at how the pandemic – and society’s continuing triumph over it – played out on the social media she uses to reach countless of customers and followers. Here’s how it unfolded, using her favourite posts. Many of us spent more than a year in worlds that grew very small. We … Continue reading Year full of tragedy saw triumphs play out on social media as we begin to recover from COVID-19

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Customers exit a train.
Blog, Community benefits, Community relations, Customer service, GO Transit, locomotives, Metrolinx, Metrolinx News, PRESTO, Safety, TRANSIT

While COVID kept most transit riders at home much changed on GO Transit

As the pandemic restrictions slowly and cautiously get lifted and new routines created, transit riders are gradually – sometimes timidly – returning to GO Transit and UP Express. Even long-time customers are discovering they might need a refresher as much changed in so many ways while they were away. Here, Anne Marie Aikins, head of Metrolinx media and public relations, looks at what is the … Continue reading While COVID kept most transit riders at home much changed on GO Transit

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Blog, Community benefits, Community relations, Customer service, Metrolinx, Metrolinx News, Phil Verster, Progress

Inside a Metrolinx hosted COVID-19 vaccination clinic for transit staff and customers

Earlier this week, Metrolinx created a vaccine clinic, and opened the doors to employees and the public. Metrolinx’s well-known head of Media Relations, Anne Marie Aikins, was in the middle of it all. As someone who has given many hours to volunteer at similar clinics, she wades in with a column to talk about what a celebration it became. It had a dose of everything. … Continue reading Inside a Metrolinx hosted COVID-19 vaccination clinic for transit staff and customers

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