As the world pauses for COVID-19, you keep going – The faces, and stories, of GO Transit customers who still count on our staff to get them where they need to be

Not since the last world war has mankind been so disrupted by a common challenge. COVID-19 has impacted the way we all connect, buy toilet paper and travel. While many have temporarily stopped using GO Transit and UP Express, we wanted to acknowledge the customers who still count on us daily – as well as … Continue reading As the world pauses for COVID-19, you keep going – The faces, and stories, of GO Transit customers who still count on our staff to get them where they need to be

Customer engagement increases at GO and UP Contact Centre

Dedicated staff interact through social media in addition to fielding 475,000 annual calls The customer contact centre for GO Transit and UP Express can field some pretty interesting calls at times. Someone once asked if they can put their dog in the luggage compartment of a GO bus. Another inquired about whether a driver could … Continue reading Customer engagement increases at GO and UP Contact Centre

Metrolinx Board Meeting – Feb 2017

The Metrolinx Board of Directors met today to receive a number of reports, including updates on PRESTO, the Regional Express Rail program, fare integration, and the actions Metrolinx is taking to ensure better value for money in the delivery of its construction projects. https://www.youtube.com/watch?v=CsVTkCA-Jnw&feature=youtu.be PRESTO Update PRESTO Executive Vice President Rob Hollis provided a PRESTO update. … Continue reading Metrolinx Board Meeting – Feb 2017

Metrolinx Board Meeting – Sept 2016

The Metrolinx Board of Directors met earlier today to receive a number of reports, including updates on the GO Regional Express Rail program, and a GO service update on the recent schedule changes. The Board also provided approval on two key Metrolinx documents, the 2015-2020 Sustainability Strategy, and the 2016-2017 Business Plan. https://www.youtube.com/watch?v=KQ_Rpl1JQEQ RER Update Chief … Continue reading Metrolinx Board Meeting – Sept 2016