A woman stands at a ticket counter, using her PRESTO card.

As the world pauses for COVID-19, you keep going – The faces, and stories, of GO Transit customers who still count on our staff to get them where they need to be

Not since the last world war has mankind been so disrupted by a common challenge. COVID-19 has impacted the way we all connect, buy toilet paper and travel. While many have temporarily stopped using GO Transit and UP Express, we wanted to acknowledge the customers who still count on us daily – as well as our transit staff who show up to make those journeys … Continue reading As the world pauses for COVID-19, you keep going – The faces, and stories, of GO Transit customers who still count on our staff to get them where they need to be

Customer engagement increases at GO and UP Contact Centre

Dedicated staff interact through social media in addition to fielding 475,000 annual calls The customer contact centre for GO Transit and UP Express can field some pretty interesting calls at times. Someone once asked if they can put their dog in the luggage compartment of a GO bus. Another inquired about whether a driver could make sure an underage child got from Oshawa to Hamilton … Continue reading Customer engagement increases at GO and UP Contact Centre

Happy Birthday Hunter!

GO Transit enthusiast Hunter Martin celebrates his 7th birthday at Union Station For nearly half his life, Hunter Martin has wanted to spend his birthday the same way, by hopping onboard a GO train at Aurora Station, to make the special trip to Union Station. Every year he’s made it a tradition. “We live close to the Aurora GO Station,” said Hunter’s father, Dan Martin. … Continue reading Happy Birthday Hunter!

GO Customer Service Ambassador proves to be One in a “Millien”

When Colin Millien arrives for work every day, he makes a point of stopping for a moment to appreciate where he is and what he does. “I get to see a sunrise on a lake in Barrie,” he said. “I end up at Toronto Union seeing the CN Tower at night time, with the whole scenery, with all the office towers.” Millien has been working … Continue reading GO Customer Service Ambassador proves to be One in a “Millien”

Metrolinx Board Meeting – Feb 2017

The Metrolinx Board of Directors met today to receive a number of reports, including updates on PRESTO, the Regional Express Rail program, fare integration, and the actions Metrolinx is taking to ensure better value for money in the delivery of its construction projects. PRESTO Update PRESTO Executive Vice President Rob Hollis provided a PRESTO update. Rob’s report noted that in December 2016, Metrolinx reached the goal of … Continue reading Metrolinx Board Meeting – Feb 2017

Metrolinx Board Meeting – Sept 2016

The Metrolinx Board of Directors met earlier today to receive a number of reports, including updates on the GO Regional Express Rail program, and a GO service update on the recent schedule changes. The Board also provided approval on two key Metrolinx documents, the 2015-2020 Sustainability Strategy, and the 2016-2017 Business Plan.   RER Update Chief Capital Officer John Jensen, Chief Planning Officer Leslie Woo, and … Continue reading Metrolinx Board Meeting – Sept 2016