Brand new Bay Concourse opens to customers inside Union Station today

As the busiest transit hub in Canada, Union Station is used to playing host to more than – prior to COVID-19 – 300,000 daily visitors. Serving those travelers is about to get easier, as Bay Concourse is now open, thanks to a project led by the City of Toronto, in partnership with Metrolinx. We break … Continue reading Brand new Bay Concourse opens to customers inside Union Station today

PRESTO contactless payment pilot launches on UP Express, allowing customers to ‘tap-on’ with credit cards and mobile wallets

Metrolinx taking important first step to bring more payment options to transit customers across the region. More payment options are here for transit riders, starting with UP Express.   Starting today (Mar.11), customers can use their physical credit card or the credit card in their mobile wallet to pay for their fare on UP Express as part of a pilot – … Continue reading PRESTO contactless payment pilot launches on UP Express, allowing customers to ‘tap-on’ with credit cards and mobile wallets

How to return to using GO Transit over the summer – A walkthrough from the moment you arrive at the station to stepping off your train or bus at your destination

Remember the first day of school, when you had to navigate the halls and remember where your classes were all over again? For many GO Transit customers, a return to using the transit service means getting used to familiar things, all over again. Here’s a helpful guide to returning to your routes, while still staying … Continue reading How to return to using GO Transit over the summer – A walkthrough from the moment you arrive at the station to stepping off your train or bus at your destination

Metrolinx working to make customer journeys more accessible

Accessibility public meetings showcase improvements to GO, UP and PRESTO and give opportunity to share feedback When Debbie Gillespie goes online to plan her GO Transit journey, she expects the website to be intuitive and easy to navigate. As someone who uses software to help read her computer screen, it can be a challenge. Through … Continue reading Metrolinx working to make customer journeys more accessible

PRESTO! Hundreds more places to instantly load your PRESTO card

If your local transit system uses PRESTO, you can now go to any Shoppers Drug Mart location in your community to access PRESTO services. The retail rollout that began in May 2017 is now complete, meaning there are hundreds more locations (384, to be exact!) for you to instantly load funds and passes and set … Continue reading PRESTO! Hundreds more places to instantly load your PRESTO card

New two-hour PRESTO transfer allows customers to pay once and travel more on TTC

Taking transit to a dentist appointment, catch a yoga class and go grocery shopping, all for one fare, is about to become a reality in Toronto. After August 26, customers will be able to hop on and off anywhere on the TTC system, going any direction within a two-hour window, all while only paying a … Continue reading New two-hour PRESTO transfer allows customers to pay once and travel more on TTC

Ask Metrolinx’s Town Hall attracts hundreds of participants

Alex Rampaul is almost as enthusiastic about transit as those working at Metrolinx. Not only is he always involved in the online discussion about what’s happening, but when there’s an opportunity to interact with staff in person, he jumps at the chance. The second Ask Metrolinx town hall took place on Monday evening and Rampaul … Continue reading Ask Metrolinx’s Town Hall attracts hundreds of participants