Metrolinx working to make customer journeys more accessible

Accessibility public meetings showcase improvements to GO, UP and PRESTO and give opportunity to share feedback When Debbie Gillespie goes online to plan her GO Transit journey, she expects the website to be intuitive and easy to navigate. As someone who uses software to help read her computer screen, it can be a challenge. Through … Continue reading Metrolinx working to make customer journeys more accessible

PRESTO! Hundreds more places to instantly load your PRESTO card

If your local transit system uses PRESTO, you can now go to any Shoppers Drug Mart location in your community to access PRESTO services. The retail rollout that began in May 2017 is now complete, meaning there are hundreds more locations (384, to be exact!) for you to instantly load funds and passes and set … Continue reading PRESTO! Hundreds more places to instantly load your PRESTO card

New two-hour PRESTO transfer allows customers to pay once and travel more on TTC

Taking transit to a dentist appointment, catch a yoga class and go grocery shopping, all for one fare, is about to become a reality in Toronto. After August 26, customers will be able to hop on and off anywhere on the TTC system, going any direction within a two-hour window, all while only paying a … Continue reading New two-hour PRESTO transfer allows customers to pay once and travel more on TTC

Ask Metrolinx’s Town Hall attracts hundreds of participants

Alex Rampaul is almost as enthusiastic about transit as those working at Metrolinx. Not only is he always involved in the online discussion about what’s happening, but when there’s an opportunity to interact with staff in person, he jumps at the chance. The second Ask Metrolinx town hall took place on Monday evening and Rampaul … Continue reading Ask Metrolinx’s Town Hall attracts hundreds of participants