A train heads toward Union Station

Metrolinx announces improvements to GO train Service Guarantee

Starting today (Oct. 7), Metrolinx is expanding the list of types of delays that are eligible for a refund through the Service Guarantee program. Transit delays happen, and now it’s a bit easier for GO train customers to get a refund. Starting today (Oct. 7), the GO train Service Guarantee is expanding to include all regularly scheduled trips delayed by 15 minutes or more – … Continue reading Metrolinx announces improvements to GO train Service Guarantee

Brand new Bay Concourse opens to customers inside Union Station today

As the busiest transit hub in Canada, Union Station is used to playing host to more than – prior to COVID-19 – 300,000 daily visitors. Serving those travelers is about to get easier, as Bay Concourse is now open, thanks to a project led by the City of Toronto, in partnership with Metrolinx. We break down what all the restoration and revitalization means for customers … Continue reading Brand new Bay Concourse opens to customers inside Union Station today

Image is of a man tapping a credit card.

PRESTO contactless payment pilot launches on UP Express, allowing customers to ‘tap-on’ with credit cards and mobile wallets

Metrolinx taking important first step to bring more payment options to transit customers across the region. More payment options are here for transit riders, starting with UP Express.   Starting today (Mar.11), customers can use their physical credit card or the credit card in their mobile wallet to pay for their fare on UP Express as part of a pilot – some call this ‘open payment’. For the same price as … Continue reading PRESTO contactless payment pilot launches on UP Express, allowing customers to ‘tap-on’ with credit cards and mobile wallets

How to return to using GO Transit over the summer – A walkthrough from the moment you arrive at the station to stepping off your train or bus at your destination

Remember the first day of school, when you had to navigate the halls and remember where your classes were all over again? For many GO Transit customers, a return to using the transit service means getting used to familiar things, all over again. Here’s a helpful guide to returning to your routes, while still staying safe as we travel and work in a world still … Continue reading How to return to using GO Transit over the summer – A walkthrough from the moment you arrive at the station to stepping off your train or bus at your destination

New PRESTO tickets in the works for TTC customers

If your friend from abroad or your relatives from the countryside are visiting the city for a day or two, Metrolinx is introducing a new fare payment option that may suit their needs. Starting today, Metrolinx is testing out limited-use PRESTO tickets on a small number of fare vending machines in TTC subway stations to bring more options to customers. While the plastic PRESTO card … Continue reading New PRESTO tickets in the works for TTC customers

Metrolinx working to make customer journeys more accessible

Accessibility public meetings showcase improvements to GO, UP and PRESTO and give opportunity to share feedback When Debbie Gillespie goes online to plan her GO Transit journey, she expects the website to be intuitive and easy to navigate. As someone who uses software to help read her computer screen, it can be a challenge. Through her work at the CNIB though, she knows firsthand how … Continue reading Metrolinx working to make customer journeys more accessible

More perks to using PRESTO

Discounts at major attractions and events across the GTHA add to the benefits of being a PRESTO customer Feel like going on an underwater adventure? Or going one-on-one against some of hockey’s greatest players? Or maybe you want a paw-tograph from one of the President’s Choice SuperDogs? If you’re a PRESTO card holder, you can now do all of those things and more, at a … Continue reading More perks to using PRESTO

PRESTO! Hundreds more places to instantly load your PRESTO card

If your local transit system uses PRESTO, you can now go to any Shoppers Drug Mart location in your community to access PRESTO services. The retail rollout that began in May 2017 is now complete, meaning there are hundreds more locations (384, to be exact!) for you to instantly load funds and passes and set senior, youth or child concessions on your cards. Transit is … Continue reading PRESTO! Hundreds more places to instantly load your PRESTO card

New two-hour PRESTO transfer allows customers to pay once and travel more on TTC

Taking transit to a dentist appointment, catch a yoga class and go grocery shopping, all for one fare, is about to become a reality in Toronto. After August 26, customers will be able to hop on and off anywhere on the TTC system, going any direction within a two-hour window, all while only paying a single fare.  It starts with a timer after the first … Continue reading New two-hour PRESTO transfer allows customers to pay once and travel more on TTC

Ask Metrolinx’s Town Hall attracts hundreds of participants

Alex Rampaul is almost as enthusiastic about transit as those working at Metrolinx. Not only is he always involved in the online discussion about what’s happening, but when there’s an opportunity to interact with staff in person, he jumps at the chance. The second Ask Metrolinx town hall took place on Monday evening and Rampaul was one of the first to take the microphone. He … Continue reading Ask Metrolinx’s Town Hall attracts hundreds of participants