New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

New PRESTO payment devices make card load times eight times faster and set the stage for more payment options to come You know that old saying, “change is good”. Well, it’s true… at least for PRESTO customers. Over the course of the last year, Metrolinx embarked on an effort to replace the existing PRESTO payment devices on GO Transit, UP Express and the 905 agencies. … Continue reading New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

A vending machine sits along the pathway to UP Express.

Metrolinx launches new vending machines dispensing face coverings and other safety products

Customers will be able to purchase items from vending machines at select GO and UP stations. Running low on hand sanitizer as you head to GO or UP Express? There’s a vending machine for that – and more. Metrolinx has introduced new safety vending machines that dispense personal protective equipment, like face coverings and disposable gloves, to help keep travellers safe throughout their journey. The … Continue reading Metrolinx launches new vending machines dispensing face coverings and other safety products

Customers in face coverings wait for an UP Express train in Toronto

Returning to GO Transit and UP Express? New safety guide takes you through every step from leaving your house to arriving at your destination

For many customers, getting back on that train or bus means getting used to familiar things all over again. Here’s a helpful guide to returning to your routes, while still staying safe as we travel and work in a world still recovering from the COVID-19 pandemic. Going back to old routines after a long pause can be tough. Whether it’s the first trip to the … Continue reading Returning to GO Transit and UP Express? New safety guide takes you through every step from leaving your house to arriving at your destination

An UP Express train is seen on tracks, near the airport.

Five years in the making – Take our birthday UP Express quiz

As we all know, a lot can change in five years. It’s been that long since the Union Pearson Express began service as a quick rail link between Toronto Pearson International Airport and downtown Toronto. Most people simply call it ‘UP Express’. But what else do you know about it. Let’s test your memory and transit knowledge. Back on June 6, 2015, the world was … Continue reading Five years in the making – Take our birthday UP Express quiz

Image shows an UP Express train pulling out of the Union Station platform.

UP Express sees record customer satisfaction feedback – GO Transit e-ticket numbers also soar in new Metrolinx board report

As the cold sets in across Ontario, the warmth keeps coming in for UP Express, the Pearson Airport to Union Station shuttle. Newly released stats show UP customers giving high marks to the transit route. The news comes as the Metrolinx board also briefed on the growing number of GO customers attracted to the option of e-tickets. If a train could blush, Union Pearson (UP) … Continue reading UP Express sees record customer satisfaction feedback – GO Transit e-ticket numbers also soar in new Metrolinx board report

A view of the top of the bridge, with crews applying a new layer on the foundation.

Working on multiple fronts: How Metrolinx makes the most out of weekend closures

Last weekend saw some temporary service adjustments for the Barrie Line and UP Express. But the pause – and patience by customers – produced some mighty work on the lines. It also led to a lesson in how past work was done, more than half a century ago. It was one giant weekend to-do list – and all of it was checked off. For Barrie … Continue reading Working on multiple fronts: How Metrolinx makes the most out of weekend closures

Customer engagement increases at GO and UP Contact Centre

Dedicated staff interact through social media in addition to fielding 475,000 annual calls The customer contact centre for GO Transit and UP Express can field some pretty interesting calls at times. Someone once asked if they can put their dog in the luggage compartment of a GO bus. Another inquired about whether a driver could make sure an underage child got from Oshawa to Hamilton … Continue reading Customer engagement increases at GO and UP Contact Centre

Bringing art and vibrancy for customers and the community at Weston station

Of all the communities where the work of Metrolinx is being felt the most, Weston has seen and heard much of it to this point. It’s also the neighbourhood that is bound to notice a significant change for the better as a result. An example of that is a large mural being created in the parking lot next to the Weston GO and UP Express … Continue reading Bringing art and vibrancy for customers and the community at Weston station

Recycled uniforms help Metrolinx meet green targets

Program to divert GO and UP Express staff uniforms from landfill proves to be successful They always look crisp, shiny and spiffy when they’re brand new. Fresh duds ready for wear, with customers bound to be impressed. The uniforms GO Transit and UP Express employees don while working, though, have a life span. Almost everyone’s clothes do (except that sweatshirt from the good ol’ days … Continue reading Recycled uniforms help Metrolinx meet green targets

GO fares to be cut to $3 in Toronto

905 also gets new discounted fare in provincial budget plan GO Transit’s base fare will be cut to $3 in the City of Toronto, according to Ontario’s budget, released Wednesday. Customers using PRESTO travelling to and from stations just outside Toronto’s borders will also see the price to get on the GO fall. Travel between GO stops and stations less than 10km apart will drop … Continue reading GO fares to be cut to $3 in Toronto