As the cold sets in across Ontario, the warmth keeps coming in for UP Express, the Pearson Airport to Union Station shuttle. Newly released stats show UP customers giving high marks to the transit route. The news comes as the Metrolinx board also briefed on the growing number of GO customers attracted to the option … Continue reading UP Express sees record customer satisfaction feedback – GO Transit e-ticket numbers also soar in new Metrolinx board report
Last weekend saw some temporary service adjustments for the Barrie Line and UP Express. But the pause – and patience by customers - produced some mighty work on the lines. It also led to a lesson in how past work was done, more than half a century ago. It was one giant weekend to-do list … Continue reading Working on multiple fronts: How Metrolinx makes the most out of weekend closures
Dedicated staff interact through social media in addition to fielding 475,000 annual calls The customer contact centre for GO Transit and UP Express can field some pretty interesting calls at times. Someone once asked if they can put their dog in the luggage compartment of a GO bus. Another inquired about whether a driver could … Continue reading Customer engagement increases at GO and UP Contact Centre
Of all the communities where the work of Metrolinx is being felt the most, Weston has seen and heard much of it to this point. It’s also the neighbourhood that is bound to notice a significant change for the better as a result. An example of that is a large mural being created in the … Continue reading Bringing art and vibrancy for customers and the community at Weston station
Program to divert GO and UP Express staff uniforms from landfill proves to be successful They always look crisp, shiny and spiffy when they’re brand new. Fresh duds ready for wear, with customers bound to be impressed. The uniforms GO Transit and UP Express employees don while working, though, have a life span. Almost everyone’s … Continue reading Recycled uniforms help Metrolinx meet green targets
905 also gets new discounted fare in provincial budget plan GO Transit’s base fare will be cut to $3 in the City of Toronto, according to Ontario’s budget, released Wednesday. Customers using PRESTO travelling to and from stations just outside Toronto’s borders will also see the price to get on the GO fall. Travel between … Continue reading GO fares to be cut to $3 in Toronto
Fancy yourself a transit aficionado? A news junkie? What Metrolinx news did your brain find sponge-worthy last year? Put your trivia skills to the test with our 2016 quiz and track your progress. 16 questions on 2016 Hint: find the answer at getpres.to Hint: find the answer at the crosstown.ca Hint: find the answer at upexpress.com Hint: find the answer in … Continue reading Quiz: How well were you paying attention in 2016?
The Metrolinx Board of Directors met earlier today to receive a number of reports, including updates on the GO Regional Express Rail program, and a GO service update on the recent schedule changes. The Board also provided approval on two key Metrolinx documents, the 2015-2020 Sustainability Strategy, and the 2016-2017 Business Plan. https://www.youtube.com/watch?v=KQ_Rpl1JQEQ RER Update Chief … Continue reading Metrolinx Board Meeting – Sept 2016