New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

New PRESTO payment devices make card load times eight times faster and set the stage for more payment options to come You know that old saying, “change is good”. Well, it’s true… at least for PRESTO customers. Over the course of the last year, Metrolinx embarked on an effort to replace the existing PRESTO payment … Continue reading New PRESTO devices are now available across GO Transit, UP Express and transit agencies in the 905 region

Metrolinx launches new vending machines dispensing face coverings and other safety products

Customers will be able to purchase items from vending machines at select GO and UP stations. Running low on hand sanitizer as you head to GO or UP Express? There’s a vending machine for that - and more. Metrolinx has introduced new safety vending machines that dispense personal protective equipment, like face coverings and disposable … Continue reading Metrolinx launches new vending machines dispensing face coverings and other safety products

Returning to GO Transit and UP Express? New safety guide takes you through every step from leaving your house to arriving at your destination

For many customers, getting back on that train or bus means getting used to familiar things all over again. Here’s a helpful guide to returning to your routes, while still staying safe as we travel and work in a world still recovering from the COVID-19 pandemic. Going back to old routines after a long pause … Continue reading Returning to GO Transit and UP Express? New safety guide takes you through every step from leaving your house to arriving at your destination

UP Express sees record customer satisfaction feedback – GO Transit e-ticket numbers also soar in new Metrolinx board report

As the cold sets in across Ontario, the warmth keeps coming in for UP Express, the Pearson Airport to Union Station shuttle. Newly released stats show UP customers giving high marks to the transit route. The news comes as the Metrolinx board also briefed on the growing number of GO customers attracted to the option … Continue reading UP Express sees record customer satisfaction feedback – GO Transit e-ticket numbers also soar in new Metrolinx board report

Working on multiple fronts: How Metrolinx makes the most out of weekend closures

Last weekend saw some temporary service adjustments for the Barrie Line and UP Express. But the pause – and patience by customers - produced some mighty work on the lines. It also led to a lesson in how past work was done, more than half a century ago. It was one giant weekend to-do list … Continue reading Working on multiple fronts: How Metrolinx makes the most out of weekend closures

Customer engagement increases at GO and UP Contact Centre

Dedicated staff interact through social media in addition to fielding 475,000 annual calls The customer contact centre for GO Transit and UP Express can field some pretty interesting calls at times. Someone once asked if they can put their dog in the luggage compartment of a GO bus. Another inquired about whether a driver could … Continue reading Customer engagement increases at GO and UP Contact Centre